Delivery and returns

Delivery

• Where we deliver: the UK and abroad.
• Cost: free tracked UK delivery on every order.

–>

• Carrier: Evri, with tracking.
• Tracking: as soon as your parcel is on its way, we’ll email you a tracking link.
• Extra charges: there’s nothing more to pay when your parcel arrives.

Your address

Please check your address and postcode carefully at checkout. If you notice a mistake, email us as soon as possible and we’ll do our best to correct it before your parcel is sent.

Is your parcel late or missing?

Please check your tracking link first. If your parcel still hasn’t arrived, email us at hello@smouche.co.uk with your order number. We’ll look into it with our delivery partner and keep you updated.

Changed your mind? You have 14 days

• You can cancel your order within 14 days, starting the day after you receive it, without giving a reason.
• Just tell us by email at hello@smouche.co.uk. You can use our model cancellation form if you like, but you don’t have to.
• Then send the items back within 14 days of telling us. Email us and we’ll explain how to return them.
• You pay the cost of sending the items back.
• We’ll refund you within 14 days of receiving the items back, or of you showing us proof that you’ve sent them, whichever is sooner.
• For health and hygiene reasons, a bottle that has been unsealed after delivery can’t be returned under this 14-day right. It’s covered by our 30-day shade-match guarantee instead (see below).

Full details are in section 8 of our terms and conditions.

Our 30-day shade-match guarantee

If you’re not happy with how the foundation looks on your skin, email us within 30 days of receiving your order, with your order number, and we’ll refund you. It covers opened bottles too.

This guarantee is in addition to your statutory rights and does not affect them. Full details are in section 10 of our terms and conditions.

Faulty or damaged items

If your order arrives damaged or faulty, or isn’t what you ordered, please email us within 30 days of receiving it, with your order number and a photo if you can. We’ll put it right with a replacement or a full refund, whichever you prefer, and we’ll cover any cost of sending it back. Your rights under the Consumer Rights Act 2015 still apply after 30 days.

Refunds

Refunds go back to the payment method you used: card, PayPal, Apple Pay or Google Pay. Depending on your bank, it can take a few extra days for the money to appear on your statement.

Any questions?

Email us at hello@smouche.co.uk. We aim to reply within 24 hours, Monday to Friday (UK time).